DELIVERIES

 

The delivery of the ordered products will be performed as hereafter stated according to the delivery zone mentioned by the Customer.

Orders sent through the MEDUSE site before 12: 00 o’clock from Monday to Friday included, but excluding public holidays, shall be prepared and delivered within 48 hours following their receipt under the condition of the validation of its payment as stated in article 5 hereafter relating to payments. Orders received on Saturdays, Sundays or public holidays will be processed during the following Monday or closest working day.

There will be no partial deliveries.

 

4.1 Deliveries in Metropolitan France and Corsica (Zone 1)

The Customer may choose between the following solutions: Colissimo with follow-up with a possible option between:

- Delivery at home within 2 to 5 days; cost will be 7.5 €, including taxes; free delivery from 70 € of purchase

- Delivery at delivery point within 2 to 5 days; cost will be 6 € including taxes; free delivery from 70 € of purchase

 

4.2 Deliveries in other zones

4.2.1 Zone 2

Zone 2 is made up of the following countries: Germany, Belgium, Denmark, Spain, Ireland, Italy, Luxemburg, Portugal, Netherlands, Sweden, Poland, Romania, Estonia, Slovakia, Lithuania, Latvia, Slovenia, Hungary, Austria, Czech Republic.

The Customer may choose between the following solutions:

*Colissimo with delivery at home or at delivery point within 5 to 7 days ; cost will be 15 € including taxes for a package up to 2kg; 20 € including taxes for a package up to 5kg ; for a package in excess of 5 kg, you will have to take the DHL option.

*DHL with delivery at home or at delivery point within 4 to 5 days ; cost will be 25 € including taxes for a package up to 5kg; 30 € including taxes for a package up to 10kg ; 40 € including taxes for a package up to 15kg ; for a package in excess of 15 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

 

4.2.2 Zone 3

Zone 3 is made up of the following countries: Principality of Andorra, Turkey, Switzerland, United Kingdom, Iceland, Norway, Finland, Greece, Croatia, Cyprus, Bulgaria.

The Customer may choose between the following solutions:

*Colissimo with delivery at home or at delivery point within 5 to 7 days ; cost will be 20 € including taxes for a package up to 2kg; 30 € including taxes for a package up to 5kg ; 50 € including taxes for a package up to 10kg  for a package in excess of 10 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

*DHL with delivery at home or at delivery point within 4 to 5 days ; cost will be 30 € including taxes for a package up to 2kg; 80 € including taxes for a package up to 5kg ; 95 € including taxes for a package up to 10kg ; for a package in excess of 10 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

 

4.2.3 Zone 4 and OM1

Zone 4 is made up of the following countries: Guadeloupe, Martinique, Reunion Island, Guyana, French Polynesia, New Caledonia, Saint Barthelemy, Saint Pierre and Miquelon

The Customer may choose between the following solutions:

*Colissimo with delivery at home or at delivery point within 5 to 7 days ; cost will be 40 € including taxes for a package up to 2kg; 45 € including taxes for a package up to 5kg ; 60 € including taxes for a package up to 10kg  for a package in excess of 10 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

*DHL with delivery at home or at delivery point within 4 to 5 days ; cost will be 65 € including taxes for a package up to 2kg; 95 € including taxes for a package up to 5kg ; 150 € including taxes for a package up to 10kg ; for a package in excess of 10 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

4.2.4 Zone 5 and OM2

Zone 5 is made up of the following countries: Canada, Australia, New Zealand, USA, Hong Kong, Japan, Korea, Mexico, Singapore, Taiwan, Cambodia

The Customer may choose between the following solutions:

*DHL with delivery at home or at delivery point within 4 to 5 days ; cost will be 50 € including taxes for a package up to 2kg; 75 € including taxes for a package up to 5kg ; 110 € including taxes for a package up to 10kg ; for a package in excess of 10 kg, MEDUSE shall inform the Customer of the cost that will be charged to him; in case of refusal of this cost, the order will be cancelled or modified so that the package weight does not exceed 10 kg.

 

ATTENTION !

In Zones 3,4 and 5, customs duties or import duties may be due on importation of MEDUSE products in the State of the Customer’s residence. These duties and taxes, whatever their name or nature, do not concern MEDUSE. Therefore, the Customer shall inform himself about his obligations as stated by the legislation and regulation of his State of residence from competent institutions, administrations and entities and comply to said obligations, including declarations and payments which might be imposed on him in relation with the products he will buy from MEDUSE.