General conditions of sale

General Terms and Conditions of Sale – Méduse Website, November 2025

1. PURPOSE AND IDENTIFICATION

This document (General Terms and Conditions of Sale) defines the conditions applicable to sales concluded between, on the one hand, individuals wishing to make a purchase via the MEDUSE website https://www.meduse.com/, hereinafter referred to as "the Customer" or "the consumer", and, on the other hand, the company HUMEAU BEAUPREAU SAS with a capital of 737,344 euros, whose registered office is located at 80 rue des Forges, Beaupréau, 49600 Beaupréau en Mauges, France, registered with the RCS in Angers under number 393 092 390, hereinafter referred to as "MEDUSE" or "the Seller".

These conditions apply only to non-commercial natural persons who are consumers within the meaning of Community Regulation No. 1215/2012 of the European Parliament, Section 4, Article 17.

2. ORDER

The Customer can order online via the website https://www.meduse.com/. Placing an order implies irrevocable acceptance of these general terms and conditions of sale. As these general terms and conditions of sale may be subject to modifications, the applicable conditions are those in force on the website https://www.meduse.com/ on the date the order is placed. An order can only be registered on the website if the user has clearly identified themselves by entering their customer code (corresponding to their e-mail) and a chosen password. All orders are taken into account only after payment has been accepted. After payment is accepted, MEDUSE will confirm the order to the Customer by e-mail, assigning a number to it.

3. PRODUCT AVAILABILITY

Any order implies acceptance of the prices and description of the products available for sale.

MEDUSE undertakes to fulfill orders received on the website only within the limits of available product stock. In the event of unavailability of one or more ordered product(s), MEDUSE undertakes to inform the customer as soon as possible. The customer's order will then be automatically cancelled in full or in part, and their credit card will be automatically re-credited with the amount of the order or of the returned product(s).

4. DELIVERY

Delivery is carried out according to the provisions mentioned below, depending on the delivery zone where the Customer requests delivery.

Any order placed on the MEDUSE website will be prepared and shipped within 3 working days, subject to payment validation (see paragraph 5. Payment).

No partial delivery will be made.

4.1. Delivery in mainland France and Corsica (zone 1)

The Customer can choose from the following paid delivery methods:

• Chronopost tracked with 2 options:
• Express home delivery the next day before 6 PM (if ordered before 11 AM)
• Delivery to a relay point; delivery will be free from 70€ of purchase.

4.2. Delivery Europe and Non-Europe

European countries

The Customer can choose from the following paid delivery methods:

• Chronopost relay point delivery; prices calculated automatically by the Chronopost application based on package weight and destination.
• DHL home or relay point delivery: prices calculated automatically by the DHL application based on package weight and destination.

Non-European countries

• DHL home or relay point delivery: prices calculated automatically by the DHL application based on package weight and destination.

Attention:

Customs duties or other taxes or import duties may be payable upon entry of Méduse products into the State where the Customer resides. These duties and taxes, whatever their nature and denomination, are not the responsibility of Méduse. The Customer must therefore inform themselves of the obligations provided for in this regard by the legislation and regulations of the State concerned and will be required to fulfill, with all competent institutions, administrations and bodies, all obligations, particularly declarative and/or payment obligations, relating to the products they have ordered.

5. PAYMENT

Purchases are paid for by credit card: Visa, MasterCard, Eurocard MasterCard, Apple Pay or Paypal, secured by 3D Secure.

6. RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21 of the Consumer Code, the Customer has a period of 14 days to exercise their right of withdrawal without having to justify a reason. The starting point of the period is the day of receipt of the order confirmation by the Customer or by the third party designated by them. If the 14-day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

To exercise their right of withdrawal, the Customer must notify MEDUSE of their decision to withdraw before the deadline.

They will use the withdrawal form accessible by simply clicking on this link.

The Customer can return the item to HUMEAU BEAUPREAU, meduse.com, 80 rue des Forges, Beaupréau, 49600 Beaupréau en Mauges, France.

The Customer must include the duly completed return slip (slip attached when the package was sent) and the withdrawal form indicating the order number in the package.

In the event of a return of the entire order, the Customer will be reimbursed for their initial delivery costs, with the exception of additional costs resulting from the choice of a delivery method other than the less expensive standard delivery method offered by MEDUSE in accordance with legislation.

Partial return of some of the ordered products will result in a refund of the returned product(s). Initial delivery costs will not be refunded as shipping costs are a flat rate and do not depend on the number of products ordered.

Return shipping costs are exclusively borne by the Customer.

The refund will be made within 14 days following the date on which MEDUSE was informed by the Customer of their decision to withdraw. In any event, this refund cannot take place before MEDUSE has recovered the item(s) subject to the Customer's withdrawal or proof of their return has been provided.

The refund will be made by bank transfer.

No refund will be made if the item concerned has suffered a depreciation resulting from handling other than that necessary to establish its nature, characteristics, and/or conformity.

7. RETURNS

7.1. Return of undelivered products

Orders returned to the MEDUSE sender will be refunded according to the following terms:

• Package not delivered and not collected by the end customer, with no transport anomaly: only the returned products will be refunded. Shipping costs will remain at the customer's expense.

• Package not delivered due to a transport anomaly: the products and shipping costs will be fully refunded.

No product reshipment will be made upon receipt of the returned package, except in exceptional cases.

7.2 Return of delivered defective or non-compliant products

The guarantor for defects in the sold goods is SAS HUMEAU BEAUPREAU.

The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must return the item within the aforementioned deadlines to MEDUSE at the following address:

HUMEAU BEAUPREAU, meduse.com

80 rue des Forges, Beaupréau

49600 Beaupréau en Mauges

France.

Prior to this return, the Customer must imperatively contact Web Customer Service at 02.41.63.90.43 (non-surcharged call). Web Customer Service will send the Customer a return slip which must be attached to the package.

In the event of a return of a defective or non-compliant product, after MEDUSE has confirmed the defectiveness or non-conformity of the product, MEDUSE will refund the Customer the price of the item(s) concerned, the return costs, and, in the event of a return of the entire order, the shipping costs, or Méduse will proceed with an exchange if the product is available.

7.3 Returns of non-defective and compliant products

Deadline

The Customer has a period of 15 working days from the date of receipt of the merchandise to return or exchange item(s) that do not suit them, subject to compliance with the conditions set out below. (Warning: any order received beyond the 15-day period will result in a refusal of refund or exchange.)

To submit your request:

1. Go to this page: Returns Portal

2. Visit your order history where you can select the item(s) you wish to return

3. Select the item(s) you wish to return and tell us why you want to return them, then complete the next few steps.

4. Several choices: you can choose an exchange, return shipping fees of €6.5 will be applied, but the reshipment fees for your new pair will be offered. If you choose a refund, return shipping fees of €6.5 will be applied.

5. Once all steps have been completed, a return label will be sent to you by email.

6. As soon as we receive your package, we will proceed according to your request, either with an exchange or a refund to the account associated with your payment method.

Conditions

MEDUSE only offers refunds for countries outside France and the European Union.

Product condition

All returned products (shoes, original packaging, accessories, instructions, etc.) must be new, unused, and in their intact original box, without any writing.

Upon receipt of the package, MEDUSE will assess the condition of the returned merchandise. No returns will be accepted, and therefore no refunds will be made if the returned products have been visibly used or damaged by the customer.

Refund

In the event of a return that complies with the conditions mentioned above, MEDUSE will proceed with the refund of the returned products within 15 days following the return of the merchandise at the latest.

Initial shipping costs will not be refunded, unless the return was motivated by non-conformity of the products or by an error concerning the products delivered compared to those ordered by the Customer.

The refund will be made by bank transfer to the customer's initial payment method.

8. LEGAL GUARANTEES

8.1 Legal guarantee of conformity

Products benefit from the legal guarantee of conformity under the conditions provided for in Articles L 217-1 to L 217-32 of the Consumer Code and the guarantee against hidden defects provided for in Articles 1641 et seq. of the Civil Code.

Any guarantee is excluded in the event of damages of external origin or resulting from improper use, non-compliant use, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the product.

Conditions for implementing the guarantee

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

·     The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

·     If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

·     If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against return of the goods, if:

1.   The professional refuses to repair or replace the goods;

2.   The repair or replacement of the goods occurs after a period of thirty days;

 3.   The repair or replacement of the goods causes a major inconvenience for the consumer, particularly when the consumer definitively bears the costs of collecting or removing the non-compliant goods, or if they bear the costs of installing the repaired or replacement goods;

 4.   The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request the repair or replacement of the goods beforehand.

·     The consumer does not have the right to terminate the sale if the lack of conformity is minor.

 ·     Any period of immobilization of the goods for their repair or replacement suspends the remaining guarantee until the delivery of the reconditioned goods.

 ·     The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the Consumer Code.

 ·     A seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of €300,000, which can be increased up to 10% of the average annual turnover, in accordance with the provisions of Article L 241-5 of the Consumer Code.

8.2 Legal guarantee against hidden defects

The buyer also benefits from the legal guarantee against hidden defects under the conditions recalled below.

Article 1641 of the Civil Code

The seller is bound by the guarantee against hidden defects of the sold item which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given a lower price for it, had they known of them.

Article 1648, paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

When deciding to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code, the Customer can choose between rescinding the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

9. PRICES

MEDUSE reserves the right to modify its prices on the website at any time without prior notice.

Products will be invoiced based on the rates in effect at the time the orders are registered. Products remain the property of MEDUSE until full payment of the price.

10. TRANSACTION SECURITY

MEDUSE implements all means to ensure the confidentiality and security of data transmitted on the web and on the website https://www.meduse.com/. As such, the website uses a secure 3D Secure payment module.

11. INTELLECTUAL PROPERTY

All elements of the MEDUSE website, whether visual or audio, are protected by copyright, trademarks or patents. The company HUMEAU BEAUPREAU SAS owns them or has a contractual right of exploitation. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different, or even more restrictive, provisions of the Intellectual Property Code. Any total or partial reproduction of the MEDUSE website is strictly prohibited without prior agreement.

12. PERSONAL DATA

All personal data concerning the Customer that will be collected by HUMEAU BEAUPREAU S.A.S. is used by the latter in accordance with the provisions of European Regulation No. 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR). All useful information is provided on the website https://www.meduse.com/

Humeau Beaupréau S.A.S. uses "cookies" in compliance with the GDPR and with Directive 2009/136/CE of the European Parliament and of the Council of November 25, 2009, and will comply with all provisions of legislation and regulations that will be enacted in the future concerning this use.

13. LIABILITY

The company HUMEAU BEAUPREAU has only an obligation of means for all stages of accessing the site and the ordering process. MEDUSE cannot be held liable for any inconvenience or damage inherent in the use of the internet network, including service interruption, external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.

Furthermore, HUMEAU BEAUPREAU cannot be held responsible if the order is unsuccessful or if it is prevented from fulfilling any of its obligations due to a case of force majeure as defined by case law, and notably in case of strike or bad weather preventing the delivery of the order.

14. ENTIRE AGREEMENT

Should any of the clauses in these General Terms and Conditions of Sale be null and void due to a change in legislation, regulation, or a court decision, this shall in no way affect the validity and observance of the other clauses of these general terms and conditions of sale.

15. DURATION

These terms and conditions apply for the entire duration of the online availability of the services offered by MEDUSE.

16. PROOF

Computerized records, kept in the computer systems of MEDUSE and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

17. RETENTION AND ARCHIVING OF TRANSACTIONS

Order forms and invoices are archived on a reliable and durable medium to ensure they constitute a faithful and lasting copy in accordance with Article 1348 of the Civil Code.

18. DISPUTE RESOLUTION

18.1 Applicable law; Language of the contract

If the Client is domiciled in France, French law will be applicable. The French version of these GTC will be the only valid one and will be the sole authentic document regarding the rights and obligations of the parties.

If the Client is not domiciled in France, the applicable law will be determined by European Union law if the Client is domiciled in a Member State thereof or by the applicable international treaty if the Client is domiciled in any other State. Whenever possible under applicable law, the valid version, which shall be solely authoritative for the rights and obligations of the parties, shall be the English language version.

18.2 Amicable settlement

In the event of a dispute between MEDUSE and the Client, they will endeavor to find an amicable solution to this dispute.

18.3 Mediation

Failing an amicable agreement, and provided that the dispute is a "national" or "cross-border" dispute within the meaning of Article L.151-1 of the French Consumer Code, the Client may free of charge refer the matter to the consumer ombudsman for the Seller, namely:

The European Mediators Association (AME Conso)

This referral must take place within one year from the date of the written complaint sent to the Seller by the Client.

It must be made:

- either by sending, on the AME Conso website, www.mediaconso-ame.com, the form provided for this purpose

- or by mail addressed to AME Conso, 197 Boulevard Saint-Germain, 75007 Paris

18.4 Extra-judicial dispute resolution between MEDUSE and a Client domiciled in an EU Member State

As of the drafting date of these General Terms and Conditions of Sale, the European consumer dispute resolution platform is no longer active, having been closed on July 20, 2025. A new system for extra-judicial online consumer dispute resolution is to be implemented shortly according to the terms validated by the IMCO Committee of the European Parliament in an agreement dated September 25, 2025. As soon as the texts establishing and organizing this system come into force, any dispute between MEDUSE and a client domiciled in an EU Member State may be subject to a resolution procedure under the conditions provided by these texts.

Pending the entry into force of the new texts, any Client domiciled in an EU Member State may contact the European Consumer Centre in their country to obtain all useful information on the extra-judicial consumer dispute resolution procedure they may implement.

18.5 Judicial dispute resolution

In the event of failed mediation or non-recourse to an extra-judicial dispute resolution procedure between them, MEDUSE or the Client, regardless of their domicile, may refer the matter to the competent court to resolve the dispute.

In the event of a dispute between a Client domiciled in France and the Seller, the competent jurisdiction will be determined by the provisions of the French Code of Civil Procedure applicable to the matter and the subject of the dispute.

In the case of a dispute between a Client domiciled in an EU Member State other than France and MEDUSE, the competent jurisdiction is determined by the provisions of Article 18, § 1 of Brussels I Recast Regulation no. 1215/2012 of December 12, 2012.

In the case of a dispute between a Client domiciled in a State other than France or an EU Member State, the competent court will be determined by the provisions of the applicable international treaty.

19. CUSTOMER SERVICE

For any information or questions, MEDUSE Customer Service can be reached by phone from Monday to Thursday from 9 am to 5 pm and on Friday from 9 am to 3:30 pm at 02.41.63.90.43; by e-mail at the following address: boutique@meduse.com or by mail addressed to HUMEAU BEAUPREAU, meduse.com, 80 rue des Forges, Beaupréau, 49600 Beaupréau en Mauges, France.

ADEME IDUIDU CITEO: FR211275_01HDHZIDU REFASHION: FR211275_11FTCX

The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate reduction in the price or termination of the contract. The consumer is then not required to request the repair or replacement of the good beforehand.

• The consumer is not entitled to cancel the sale if the lack of conformity is minor.
• Any period of immobilization of the property for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired property.
• The rights mentioned above result from the application of articles L.217-1 to L.217-32 of the consumer code.
• A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (c. consum. art. L. 241-5 ).

7.5.2 Legal guarantee of hidden defects 

The buyer also benefits from the legal guarantee against hidden defects under the conditions recalled below.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

When deciding to implement the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code, the Customer may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

7.6 Terms of return and reimbursement of defective or non-compliant products

The guarantor for defects in the item sold is SAS HUMEAU BEAUPREAU.

The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must then return the item within the aforementioned time limits to MEDUSE at the following address:

HUMEAU BEAUPREAU,
meduse.com,
80 rue des Forges, Beaupréau,
49600 Beaupréau en Mauges,
France .

Prior to this return, the Customer must contact Web Customer Service at 02.41.63.90.43 (non-premium rate call). Web Customer Service will send the Customer a return slip which must be included with the package.

In the event of a defective or non-compliant product being returned, after MEDUSE has noted the defect or non-compliance of the product, MEDUSE will reimburse the Customer for the price of the item(s) concerned, the return costs, and, in the event of the entire order being returned, the shipping costs, or Méduse will proceed with an exchange if the product is available.

8. Price

MEDUSE reserves the right to modify its prices on the site at any time without notice.

Products will be invoiced based on the rates in effect at the time the order is placed. Products remain the property of MEDUSE until full payment has been received.

9. Securing transactions

MEDUSE implements all means to ensure the confidentiality and security of data transmitted on the web and on the website https://www.meduse.com/. As such, the website uses a secure 3D Secure payment module.

10. Intellectual Property

All elements of the MEDUSE website, whether visual or audio, are protected by copyright, trademarks, or patents. HUMEAU BEAUPREAU SAS holds ownership or a contractual right to use them. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the MEDUSE website is strictly prohibited without prior agreement.

11. Personal data

All personal data concerning the Client that will be collected by HUMEAU BEAUPREAU SAS are used by the latter in accordance with the provisions of European Regulation No. 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR). All useful information is given on the website https://www.meduse.com/

Humeau Beaupréau SAS uses "cookies" in accordance with the GDPR and with Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 and will comply with all provisions of legislation and regulations that will be issued in the future regarding this use.

12. Liability

HUMEAU BEAUPREAU has, for all stages of access to the site and the ordering process, only an obligation of means. MEDUSE cannot be held liable for any inconvenience or damage inherent in the use of the internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.

Furthermore, the company HUMEAU BEAUPREAU cannot be held responsible in the event that the order is not completed or if it is prevented from fulfilling any of its obligations due to a case of force majeure as defined by case law, and in particular in the event of a strike or bad weather preventing the delivery of the order.

13. Entirety

In the event that one of the clauses of these General Conditions of Sale is null and void due to a change in legislation, regulation or a court decision, this shall in no way affect the validity and compliance with the other clauses of these General Conditions of Sale.

14. Duration

These conditions apply for the entire duration that the services offered by MEDUSE are online.

15. Proof

The computerized records, stored in the computer systems of MEDUSE and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

16. Storage and archiving of transactions

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.

17. Dispute Resolution

17.1 Applicable law; contract language

In the event that the Client is a French citizen, the applicable law will be French law. The French version of these General Terms and Conditions will be the only valid one and will be the sole authority for the rights and obligations of the parties.

In the event that the Client is not a French citizen, the applicable law will be determined by the regulations of the European Union if the Client is a citizen of a Member State thereof or by the applicable international treaty in the event that the Client is a citizen of any other State. Whenever possible under applicable law, the valid version which will be the sole authentic version of the rights and obligations of the parties will be the English language version.

17.2 Procedure and jurisdiction

Regardless of the citizenship of the Client, any dispute that may arise between HUMEAU BEAUPREAU SAS and the Client may possibly be submitted to the online dispute resolution procedure and brought before the platform ec.europa.eu/consumers/odr using the link below:

ec.europa.eu/consumers/odr

In the event that the dispute cannot be settled on this platform, HUMEAU BEAUPREAU SAS or the Client may refer the matter to the competent court in accordance with the provisions of the Code of Civil Procedure if they are a French citizen or in accordance with the provisions of European regulations if they are a citizen of a Member State of the European Union or in accordance with the provisions of the applicable international treaty if they are a citizen of any other State.

17.3 Consumer mediation

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the option of contacting the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the written complaint sent to the professional.

The referral to the consumer mediator must be made:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
• either by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.

18. Customer Service

For any information or questions, MEDUSE Customer Service can be reached by telephone from Monday to Friday from 9 a.m. to 5 p.m. at 02.41.63.90.43; by email at the following address: boutique@meduse.com or by mail to HUMEAU BEAUPREAU, meduse.com, 80 rue des Forges, Beaupréau, 49600 Beaupréau en Mauges, France.

ADEME IDU
CITEO IDU: FR211275_01HDHZ
IDU REFASHION: FR211275_11FTCX