Deliveries and returns
Delivery
Delivery is made according to the provisions mentioned below, depending on the delivery area in which the Customer requests delivery.
Any order placed on the MEDUSE website before 11 a.m. from Monday to Thursday (excluding public holidays) will be prepared and shipped within 48 hours, subject to payment validation (see paragraph 5. Payment). Orders placed on a Friday, Saturday, Sunday or public holiday (excluding Ascension Day weekends) will be processed on the next business day.
No partial deliveries will be made.
Delivery to mainland France and Corsica (zone 1)
The Customer can choose from the following paid delivery methods.
Chronopost tracking with 2 options:
- Express home delivery, next day delivery before 6 p.m. (if ordered before 11 a.m.)
- Delivery to a collection point; delivery will be free for purchases over €70.
Delivery to Europe and non-Europe
Countries in the Europe zone
The Customer can choose from the following paid delivery methods:
- Chronopost delivery to a relay point ; this service will cost 15.00 euros including tax for a package up to 2 kg; 20.00 euros including tax for a package up to 5 kg; if the package weighs more than 5 kg, you will need to choose the DHL option.
- DHL home delivery or delivery to a relay point between 4 and 5 days; this service will be charged 25.00 euros including tax for a package up to 5 kg; 30.00 euros including tax for a package up to 10 kg; 40.00 euros including tax for a package up to 15 kg; if the package weighs more than 15 kg, the order cannot be completed and the customer will have to contact Méduse to find out the exact price of transporting their package.
Countries outside Europe
- DHL home delivery or delivery to a relay point between 4 and 5 days; this service will be charged 25.00 euros including tax for a package up to 5 kg; 30.00 euros including tax for a package up to 10 kg; 40.00 euros including tax for a package up to 15 kg; if the package weighs more than 15 kg, the order cannot be completed and the customer will have to contact Méduse to find out the exact price of transporting their package.
ATTENTION :
Customs duties or other taxes or import duties may be payable upon entry of Méduse products into the State in which the Customer is a resident. These duties and taxes, whatever their nature and name, are not the responsibility of Méduse. The Customer must therefore inform himself of the obligations provided for in this respect by the legislation and regulations of the State concerned and will be required to fulfill, with all competent institutions, administrations and organizations, all obligations, in particular declarations and/or payment, relating to the products he has ordered.
Returns
Deadline to return an item
The Customer has 15 working days from the date of receipt of the goods to return the item(s) that do not suit them at their own expense, subject to compliance with the conditions set out below.
Return conditions
We only offer refunds.
Complete the return slip provided with your order.
Put it in the package before returning it to the following address:
HUMEAU BEAUPREAU, meduse.com,
80 rue des Forges, Beaupréau,
49600 Beaupréau in Mauges, France
Product status
All returned products (shoes, original packaging, accessories, instructions, etc.) must be new, unused and in their original box, intact and without writing.
Upon receipt of the package, MEDUSE will assess the condition of the returned merchandise. No returns will be accepted, and therefore no refunds will be issued, if the returned products have been visibly used or damaged by the customer.
Refund
In the event of a return complying with the conditions mentioned above, MEDUSE will reimburse the returned products no later than 15 days following the return of the goods.
The initial shipping costs will not be refunded, unless the return was due to non-conformity of the products or an error in the products delivered compared to those ordered by the Customer.
The refund will be made by bank transfer.
Legal guarantees
Legal guarantee of conformity
The products benefit from the legal guarantee of conformity (article L 217-1 to L 217-32 of the Consumer Code) and the guarantee of hidden defects (article 1641 et seq. of the Civil Code).
Any warranty is excluded in the event of damage of external origin or resulting from misuse, improper use, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the product.
Right of withdrawal
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the Customer has a period of 14 days to exercise their right of withdrawal without having to provide a reason. The starting point of the period is the day the order confirmation is received by the Customer or the third party designated by them. If the 14-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.
To exercise his right of withdrawal, the Customer must notify MEDUSE of his decision to withdraw, before the expiry of the period.
He will use the withdrawal form accessible by simply clicking on this link.
The Customer can return the item to the address HUMEAU BEAUPREAU, meduse.com, 80 rue des Forges, Beaupréau, 49600 Beaupréau en Mauges, France.
The Customer must enclose with the package the duly completed return slip (slip attached when sending the package) or a plain piece of paper indicating the order number.
In the event of a return of the entire order, the Customer will be reimbursed for the initial delivery costs, with the exception of additional costs resulting from the choice of a delivery method other than the less expensive standard delivery method offered by MEDUSE in accordance with the legislation.
Partial returns of some of the products ordered will result in a refund of the returned product(s). The initial delivery costs will not be refunded because the amount of shipping costs is a fixed amount and does not depend on the number of products ordered.
Return costs are the sole responsibility of the Customer.
The refund will be made within 14 days following the date on which MEDUSE was informed by the Customer of their decision to withdraw. In any event, this refund cannot be made before MEDUSE has recovered the item(s) subject to the Customer's withdrawal or provided proof of return of the latter.
The refund will be made by bank transfer.
Reimbursement will not be possible if the item in question has suffered depreciation resulting from handling other than that necessary to establish its nature, characteristics and/or conformity.
